How often do you use these Head Team tips in troubleshooting?
Never:  Never use it: 
Try:  Might try it.
Use:  Use it as needed
Tell: Tell it to people who need to think about troubleshooting

Explorer:  If you don’t get payoff from the job you did, you get it from figuring out how you can do better next time.

Shudoff:  Do you know what you should do?  What keeps you from doing it?

Explorer: What do you need to know to handle this? 

Storyboarder: Imagine how your plan would go if you could wait till later.

Tooth Fairy:  Are there any personal skills that you wish you had?

Canter:  Rapids ahead!  Watch for the rocks.